HOW TO USE AN ESIM CARD?
The term “eSIM” simply refers to an integrated SIM card. No physical SIM card is involved; you don't need to exchange. An eSIM is a small chip inside your phone that works similarly to the NFC chip used for payment technologies like Apple Pay. and Google Pay.
The information in an eSIM is rewritable, so you can decide to change operator with a simple phone call. They're simple to add to a data plan: connecting eSIM-enabled devices to a mobile account can be done in minutes.
eSIM is a new standard developed by the GSMA and used worldwide. eSIM allows users to access the device's mobile phone network without using a physical SIM card. eSIM stores phone numbers, subscription plans and network configurations that allow your device to connect to the mobile network.
WHAT SERVICES CAN BE USED WITH RAPIDeSIM?
Two versions of this product are available: one is for data only, while the other supports both voice and data services. The data-only version lets you use data exclusively, while the other version lets you make or receive calls, send or receive SMS messages, and use Datas.
HOW TO BUY DATA PACKAGES FOR RAPIDeSIM?
Our company offers a wide selection of prepaid data plans tailor-made to meet the unique needs of our customers. We offer data or voice plans specific to the country you will be visiting and your data usage needs. Depending on your specific needs, you can purchase a data or voice plan from us.
HOW TO ACTIVATE ESIM?
To activate your eSim after purchasing RAPIDeSIM, you will receive a QR code by email. You need to scan the QR code using your phone's camera to install RAPIDeSIM on your device. Once the installation is complete, your eSim should be activated and ready to use. Please contact our 24/7 customer service if there is any problem during or after installation.
NOTE: PLEASE DO NOT REMOVE OR DELETE ESIM ONCE INSTALLED ON YOUR PHONE AS ESIM CAN ONLY BE SCANNED ONCE AND UNDER NO CIRCUMSTANCES BE RE-SCANNED.
WHAT NUMBER WILL BE MY MOBILE NUMBER? AND CAN I USE MY EXISTING MOBILE NUMBER?
We provide a number starting with +44. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both numbers, since your existing number is also used for calls, you will not miss any incoming calls on your existing number.
HOW VALID IS THE PLAN?
The validity of your plan varies depending on the specific plan you purchase. Each plan has its own designated validity period. When you select a plan, the corresponding validity period will be clearly indicated. It is important to review the details of each plan to understand the validity period associated with it. This will ensure that you have the appropriate amount of time to use the services included in your chosen plan. If you have any questions or require further clarification regarding the validity of a specific plan, please do not hesitate to contact our customer support team. They will be happy to help you.
HOW TO RECHARGE MY PACKAGE?
We offer recharge options directly on our website for your convenience. However, if for any reason recharge options are not available on the website, please do not hesitate to contact us for assistance. Simply send us an email to support@RAPIDeSIM.com, including your order number, and we'll quickly top up your account. Our customer support team is committed to continued connectivity and will be happy to help you with any charging-related questions or concerns.
WHICH COUNTRIES ARE COVERED?
The list of countries covered is mentioned as part of the plan you purchase.
SHOULD I BUY MY RAPIDeSIM BEFORE TRAVELING OR UPON ARRIVING?
We offer the possibility to purchase your RAPIDeSIM either before your trip or after your arrival at your destination. This allows you to choose the option that best suits your needs and preferences. Whether you prefer to have your RAPIDeSIM ready to use before your trip or when you arrive, we are here to support you every step of the way.
DO YOU KNOW IF I CAN USE THE SAME RAPIDeSIM ON DIFFERENT DEVICES?
Once you install your RAPIDeSIM on a device, it will be activated and ready to use. We recommend that you choose the device you want to use RAPIDeSIM on carefully, as it cannot be transferred to another device once installed. This ensures that you have a secure and reliable connection on your device of choice throughout your journey.
You can check your device compatibility for Esim by clicking here Check device compatibility
IS THE SAMSUNG GALAXY S10 COMPATIBLE WITH ESIM?
No, the Samsung Galaxy S10 does not support eSIM.
DOES IPHONE 10 SUPPORT ESIM?
No, iPhone 10 does not support eSIM. The first Apple phone to support an eSIM starts from the iPhone XS and iPhone XR. All previous models are not supported with eSIM.
IS THE HUAWAI P40 PRO+ COMPATIBLE WITH ESIM?
No, only the P40 and P40 Pro models are compatible.
HOW CAN I CHECK MY BALANCE?
Please send an email to support@RAPIDeSIM.com mentioning your order number, and the support team will provide you with the required details.
WHAT IS THE FAIR USE POLICY FOR UNLIMITED PLANS?
Our eSIM plan provides unlimited data for the entire agreed duration. However, the network provider may exercise its prerogative to implement a fair usage policy to ensure optimal network performance for all users.
DO I NEED TO SUBMIT DOCUMENTS?
No, however, at RAPIDeSIM we take the security of our customers seriously. To protect our customers from fraudulent activity and maintain a secure shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.
If your transaction is marked as such, we ask that you please cooperate with our verification process. This may involve requesting valid proof of identity, such as a government-issued ID or passport. All personal information will be treated securely in accordance with our privacy policy.We apologize for any inconvenience this may cause. This is an essential step to guarantee the security and integrity of our services. Thank you for your understanding and cooperation in this regard.If you have any questions or concerns regarding this process, please do not hesitate to contact our customer support team at support@RAPIDeSIM .com .
WHY IS IT BETTER TO USE ESIM RATHER THAN USING PUBLIC WIFI WHEN TRAVELING?
Using eSIM offers distinct advantages over public Wi-Fi. Public Wi-Fi networks can be vulnerable to security breaches and data theft due to their open nature. In contrast, eSIM technology offers a more secure option using encrypted cellular networks. This encryption helps protect your data and communications against potential cyber threats. Additionally, eSIM eliminates the risks associated with connecting to an unreliable public Wi-Fi network, reducing the risk of falling victim to hacking, phishing, or other malicious activity. Choosing eSIM ensures a safer and more protected online experience from the risks inherent in public Wi-Fi networks.
