Acceptable Use Policy.

RAPIDeSIM requires your use of the Services to comply with applicable law and to be consistent with our community standards. The purpose of this Acceptable Use Policy (“Policy”) is to inform you of our expectations regarding your use of the Services, which expectations are consistent with those of the Internet community and of mobile networks around the world.  

By using or continuing to use a Service, you accept and consent to the rights, obligations, and practices described in this Policy

  1. Applicability. This Policy applies to you and your Covered Users with respect to the Services. You shall be responsible for: (i) informing your other Covered Users, if any, of the existence of this Policy, as well as any amendments, updates, or modifications made to this Policy; and (ii) agreeing to this Policy, as amended, updated or modified from time to time, on behalf of all Covered Users. This Policy forms a part of the Maya Mobile Terms of Service and is a Supplemental Use Policy thereunder. All capitalized terms not expressly defined in this Policy shall have the meaning found in the Master Services Agreement. 
  2. Abuse. The Services may only be used for lawful purposes. You shall not use any Service to engage in, foster, or promote illegal, abusive, fraudulent, or irresponsible behavior, including without limitation:
    • Creation or distribution of unsolicited bulk email and mailing lists; 
    • Disruption or interference of any data system or network, computer or communications system, software application, or network or computing device;
    • Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network.
    • Use of any false, misleading, or deceptive header information in an email or a newsgroup posting;
    • Use of an Internet account or computer without the owner's authorization;
    • Distribution of any advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems;
    • Distribution of any application or code that covertly gathers information about a user or covertly transmits information about the user;
    • Unauthorized collection or use of any personally identifiable information or personally identifying information (including, without limitation, phishing, Internet scamming, password engineering, scraping, and harvesting);
    • Unauthorized collection or use of any financial or health data; and 
    • Any conduct that is likely to result in retaliation against RAPIDeSIM or our Representatives, including engaging in behavior that results in any server being the target of a denial of service attack. 
  3. Bandwidth Abuse. Roaming Data services are intended for regular mobile internet access by travelers and working professionals while roaming. The following uses of Roaming Data services, including Prepaid and Unlimited eSIM data packages, are prohibited:

    • Downloads or uploads of large files in excess of 300MB in size, or multiple files that are 300MB in aggregate size;

    • Continuous, prolonged background transfers (uploads/downloads) of non-viewable media;
    • Continuous, prolonged streaming of data to TCP or UDP applications, with the exception of multimedia being actively used by the subscriber;
    • Use of eSIM-enabled device as a data router or proxy for multiple other devices, with the exception of normal Wi-Fi Hotspot usage;
    • Use of Wi-Fi Hotspot to provide Internet connectivity to stationary, non-portable devices for prolonged periods of time;
    • BitTorrent and other P2P file sharing networks; or

    • Any application or activity which consumes more than 150MB of data per hour.

  4. Vulnerability Testing. You shall not attempt to probe, scan, penetrate, or test the vulnerability of RAPIDeSIM or any Service, and shall not breach RAPIDeSIM security or authentication measures, whether by passive or intrusive techniques, without RAPIDeSIM's express written consent.
  5. Newsgroups, Chat Forums, Other Networks. You shall comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as Internet Relay Chat and USENET groups. You must comply with the rules of any other network you access or participate in while using the Services.
  6. Offensive Content. You shall not Process any content or link to any content that does not comply with applicable law or RAPIDeSIM’s community standards, including without limitation, any content that RAPIDeSIM deems at our sole discretion, to: 
    • constitute, depict, foster, promote, or relate in any manner to child sexual abuse, bestiality, or non-consensual sex acts;
    • be excessively violent, incite violence, threaten violence, or contains harassing content or hate speech;
    • be unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
    • be defamatory or violates a person's privacy;
    • create a risk to a person's safety or health, create a risk to public safety or health, compromise national security, or interferes with an investigation by law enforcement;
    • improperly expose trade secrets or other confidential or proprietary information of another person or business;
    • promote illegal drugs, violate export control laws, arise from or relate to illegal gambling or illegal trafficking;
    • be otherwise illegal or to solicit conduct that is illegal under laws applicable to you or to RAPIDeSIM; or
    • be otherwise malicious, fraudulent, or result in retaliation against Maya Mobile by offended viewers.
  7. Intellectual Property. You shall not use RAPIDeSIM's network or services to download, publish, display, distribute, copy or otherwise use or make available in any manner any text, music, software, art, image or other work protected by law unless: (i) you have been expressly authorized by the owner of the property; or (ii) you are otherwise authorized by established Intellectual Property law.
  8. Use of Assigned Identification. 
    • You shall only use Internet Protocol ("IP") addresses assigned to you by RAPIDeSIM in connection with your use of the Services.
    • You agree that if a RAPIDeSIM IP address assigned to your Account becomes listed on an abuse database that you will automatically be in violation of this Policy, and that  RAPIDeSIM may take any reasonable action to protect our IP address, including suspension and/or termination of your service, regardless of whether the IP addresses were listed as a result of your actions.
    • You shall not register to use any Service under a false name, or use an invalid or unauthorized credit card in connection to any Service.
  9. Enforcement and Effect of Violation. Violation of any provision of this Policy, whether as a single-instance or repeated occurrence, may result in the immediate interruption, suspension, or termination of your access and use of the Services, as determined by RAPIDeSIM at RAPIDeSIM’s sole discretion. You acknowledge, understand, and agree that RAPIDeSIM shall not be required to issue warnings, reprimands, or undergo any formal or informal process prior to causing the Services to be interrupted, suspended, and/or terminated. 
  10. Changes. Amendments to this Policy may be made at any time and you should check back frequently for any changes. RAPIDeSIM shall have the right and ability to amend this Policy at RAPIDeSIM's sole and absolute discretion, and any amendments herein shall be effective within fourteen (14) days of being posted by RAPIDeSIM or by your continued use of the Services, whichever later.

Unlimited Roaming Data Guideline

Our Unlimited Data Plans are intended for travelers who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.

The daily allowance

Unlimited plans run at full speed for the first 2 GB every 24 hours. After that, the connection keeps working at 1 Mbit/s until the allowance resets, which it does every 24 hours, for every day of your plan. Nothing is switched off and there is no overage charge: you will never be billed more than the price you paid.

1 Mbit/s still carries messaging, maps and navigation, email, web pages, music and standard-definition video calls. It is not enough for high-definition video or for large downloads. We would rather you know that before you travel than discover it on the road.

Sharing your connection is included. When you use your phone as a hotspot for a laptop, a tablet or a travel companion, that traffic draws on the same allowance as the phone itself. There is no separate, smaller cap on tethering.

This allowance applies to unlimited plans only. Our fixed-volume plans — 1 GB, 5 GB, 10 GB and up, depending on the destination — have no daily ceiling: the volume you bought is yours to use at full speed, on whichever days you choose. If you expect to work from a tethered laptop, a fixed-volume plan will usually suit you better than an unlimited one.

Examples of Regular Roaming Usage

✅  Streaming music or video a few hours a day - OK! 

✅  Using social media apps like WhatsApp, Instagram, and TikTok - OK! 

✅  Browsing the internet, email, and messaging throughout the day - OK!

✅  Using Mobile Hotspot for your laptop or tablet to join Zoom calls - OK! 

✅  Connecting to your corporate VPN for regular business usage - OK! 

 

Examples of Usage That May Be Limited

❌  Downloading huge files from a server - Better to use Wi-Fi.

❌  Uploading/downloading an entire library of photos or music  - Better to use Wi-Fi.

❌  Using the Mobile Hotspot as a router or proxy for multiple computers - Better to use Wi-Fi.

❌  Connecting to a TV and streaming video 12 hours a day - Better to use Wi-Fi.

❌  Using the connection for BitTorrent or P2P file sharing uploads - Better to use Wi-Fi.

Estimating your own usage

The guideline above describes the limits. What it cannot tell you is where your own travel sits against them — most trips never come close. Our travel data calculator turns your trip length and daily habits into an estimate in gigabytes, so you can choose between an unlimited plan and a fixed-volume one on the basis of a number rather than a guess.