WHAT IS AN ESIM?
The term "eSIM" simply means an embedded SIM card. No physical SIM cards are involved; you don't need to swap. An eSIM is a small chip inside your phone that works similarly to the NFC chip used for payment techs like apple pay and google pay.
The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're straightforward to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes.
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network of the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, and network configurations that allow your device to connect to the mobile network.
WHAT SERVICES CAN BE USED WITH RAPIDeSIM?
Two versions of this product are available: one is data-only, while the other supports both voice and data services. The data-only version permits you to use data exclusively, whereas the other version allows you to make or receive calls, send or receive SMS messages, and use data.
HOW TO BUY DATA PLANS FOR RAPIDeSIM?
Our company offers an extensive selection of prepaid data plans that are tailor-made to meet the unique needs of our customers. We provide data or voice plans that are specific to the country you will be visiting and your data usage requirements. Depending on your particular needs, you can purchase either a data or voice plan from us.
HOW TO ACTIVATE THE ESIM?
To activate your eSim after purchasing RapideSIM, you will receive a QR code via email. You need to scan the QR code using your phone's camera to install the RapideSIM onto your device. Once the installation is complete, your eSim should be activated and ready to use. Please get in touch with our 24/7 customer care in case of any issues during or after installation.
NOTE: PLEASE DO NOT DELETE OR REMOVE ESIM ONCE INSTALLED ON YOUR PHONE SINCE THE ESIM CAN ONLY BE SCANNED ONCE AND IN NO CASE BE RE-SCANNED.
Unlimited Roaming Data
Our Unlimited Data Plans are intended for travelers who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.
Examples of Regular Roaming Usage
✅ Streaming music or video a few hours a day - OK!
✅ Using social media apps like WhatsApp, Instagram, and TikTok - OK!
✅ Browsing the internet, email, and messaging throughout the day - OK!
✅ Using Mobile Hotspot for your laptop or tablet to join Zoom calls - OK!
✅ Connecting to your corporate VPN for regular business usage - OK!
Examples of Usage That May Be Limited
❌ Downloading huge files from a server - Better to use Wi-Fi.
❌ Uploading/downloading an entire library of photos or music - Better to use Wi-Fi.
❌ Using the Mobile Hotspot as a router or proxy for multiple computers - Better to use Wi-Fi.
❌ Connecting to a TV and streaming video 12 hours a day - Better to use Wi-Fi.
❌ Using the connection for BitTorrent or P2P file sharing uploads - Better to use Wi-Fi.
Network Acceptable Use Policy (AUP)
Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks.
WHAT NUMBER WILL BE MY MOBILE NUMBER? AND CAN I USE MY EXISTING MOBILE NUMBER?
No, your existing number will be operational, you can make calls and Incoming calls can be received.
WHAT IS THE VALIDITY OF THE PLAN?
The validity of your plan will vary depending on the specific plan you purchase. Each plan has its own designated validity period. When you select a plan, the corresponding validity duration will be clearly stated. It is important to review the details of each plan to understand the validity period associated with it. This will ensure that you have the appropriate timeframe to utilise the services included in your chosen plan. If you have any questions or need further clarification regarding the validity of a specific plan, please feel free to contact our customer support team. They will be more than happy to assist you.
HOW DO I TOP UP MY PLAN?
We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at support@Rapidesim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.
Please check this page to know more about how to top up: https://rapidesim.com/pages/how-to-recharge-your-plan
WHICH COUNTRIES ARE COVERED?
List of countries covered are mentioned as part of the plan that you buy.
SHOULD I BUY MY RapideSIM BEFORE TRAVELLING OR WHEN I ARRIVE?
We offer the flexibility to purchase your RapideSIM either before your trip or after arriving at your destination. This allows you to choose the option that best fits your needs and preferences. Whether you prefer the convenience of having your RapideSIM ready to go before your trip or upon arrival, we're here to support you every step of the way.
DO YOU KNOW IF I CAN USE THE SAME RapideSIM IN DIFFERENT DEVICES?
Once you have installed your RapideSIM on a device, it will be activated and ready to use. We recommend that you choose the device you wish to use the RapideSIM carefully, as it cannot be transferred to another device once it is installed. This ensures that you have a secure and reliable connection on your chosen device throughout your travels.
IS MY DEVICE ESIM COMPATIBLE?
You may check compatibility of your device for Esim by clicking here Check Device Compatibility IS THE SAMSUNG GALAXY S10 COMPATIBLE WITH ESIM?
No, Samsung Galaxy S10 does not support an eSIM.DOES THE IPHONE 10 SUPPORT ESIM?
No, the iPhone 10 does not support an eSIM. The first apple phone to support an eSIM starts from iPhone XS and iPhone XR. All the previous models are not supported with eSIM.
IS THE HUAWAI P40 PRO+ COMPATIBLE WITH ESIM?
No, only the P40 and P40 Pro models are compatible.
HOW DO I CHECK MY BALANCE?
ARE CUSTOMERS ALLOWED TO USE THEIR MOBILE HOTSPOTS WITH OUR UNLIMITED DATA PLANS?
Yes, you can use your mobile hotspot to share internet with your family and friends. However, our unlimited data plans are designed for travel use, They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.WHAT IS THE FAIR USAGE POLICY FOR UNLIMITED PLANS?
Our eSIM plan provides unlimited data throughout the agreed-upon duration. However, the network provider may exercise their prerogative to implement a Fair Usage Policy to ensure optimal network performance for all users.
DO I NEED TO SUBMIT ANY DOCUMENTATION?
No, however, at RapideSIM, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.
If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for a valid proof of identity, such as a government-issued ID or passport. All personal information will be handled securely per our privacy policy.
We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.
If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@RapideSIM.com.
WHY IS USING ESIM BETTER THAN USING PUBLIC WIFI WHILE TRAVELLING?
Using eSIM offers distinct advantages over relying on public Wi-Fi. Public Wi-Fi networks can be vulnerable to security breaches and data theft due to their open nature. In contrast, eSIM technology provides a more secure option using encrypted cellular networks. This encryption helps safeguard your data and communications from potential cyber threats. Furthermore, eSIM eliminates the risks associated with connecting to untrusted public Wi-Fi, reducing the likelihood of falling victim to hacking, phishing, or other malicious activities. Choosing eSIM ensures a safer and more protected online experience compared to the inherent risks of public Wi-Fi networks.
