Privacy Policy

RAPIDeSIM (“we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit our website, or purchase an eSIM through RAPIDeSIM.com. Please take a moment to read this policy carefully to understand how we handle your personal data. 

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.

 

1. Information We Collect

We collect various types of information, including:

1.1. Personal Information You Provide

  • Account Information: When you register to purchase an eSIM, we collect personal information such as your name, email address and phone number.
  • Customer Support: If you contact us for support, we may collect additional information relevant to resolving your issue.

1.2. Automatically Collected Information

  • Usage Data: We collect information about your interactions with our website and application, such as your IP address, device type, operating system, browser type, access times, pages viewed, and the links you click.
  • Cookies and Similar Technologies: We use cookies, beacons, and similar technologies to collect data about your preferences and usage to improve your experience. For more information, see our Cookies Policy.

1.3. Third-Party Sources

  • Partners and Service Providers: We may obtain personal information about you from third parties who assist us in processing payments, fraud prevention, and other services.

 

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To process your registration, fulfill your purchase, activate your eSIM, and provide related services.
  • Customer Support: To respond to your inquiries, requests, or feedback and provide technical support.
  • Service Improvement: To analyze trends, usage, and user activity to improve and optimize our services.
  • Marketing: To send you updates, promotions, and other relevant information. You can opt out of marketing communications at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

 

3. How We Share Your Information

    We may share your personal information with:

    • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, customer support providers, and analytics services. These providers are authorized to use your personal data only as necessary to provide services to RAPIDeSIM.
    • Partners: If you purchase an eSIM through a third-party partner, we may share your information with that partner for processing purposes.
    • Legal and Compliance: We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or others.

     

    4. Cookies and Tracking Technologies

    We use cookies and similar technologies to improve your experience on our website and app. Cookies are small text files placed on your device that help us remember your preferences and improve site functionality. You can control cookies through your browser settings; however, disabling cookies may affect your experience.

    For more information, please review our Cookies Policy.

     

    5. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

     

    6. Data Security

    We employ a variety of technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the internet or storage method is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

     

    7. Your Rights and Choices

    Depending on your location, you may have the following rights regarding your personal information:

    • Access: You have the right to request access to your personal information held by us.
    • Correction: You may request corrections to any inaccurate or incomplete information we hold about you.
    • Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
    • Restriction: You may request that we restrict processing of your personal information.
    • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
    • Objection: You may object to the processing of your personal information, including for direct marketing purposes.

    To exercise these rights, please contact us using the details provided below.

     

    8. International Data Transfers

    Your personal information may be processed outside your country of residence. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable laws.

     

    9. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the date of revision. Your continued use of our services following any changes signifies your acceptance of the updated Privacy Policy.