Terms & Conditions
1. Introduction
Welcome to the Terms and Conditions for RAPIDeSIM. This document governs your registration, purchase, and use of our eSIM services. By using our services, you agree to the terms and conditions outlined below, as well as our Privacy Policy and Cookies Policy, which are accessible on our website.
2. Registration
The User may register to purchase an eSIM through our website. The User must accept the Terms of Use to register and purchase an eSIM. RAPIDeSIM’s Privacy Policy and Cookies Policy are displayed on the Application when the User registers to purchase an eSIM.
3. Purchase of an eSIM and Activation
- When you purchase an eSIM from us, you enter into an agreement for the purchase and agree to pay all applicable charges according to the selected Data Plan.
- If you buy an eSIM from one of RAPIDeSIM’s partners, you enter an agreement with that Third Party. RAPIDeSIM is not part of this agreement.
- RAPIDeSIM offers Data Plans for specific countries and reserves the right to restrict their availability in some jurisdictions. Users can search, select, and purchase Data Plans via the Application or through Third Parties.
- By using the Service, the User acknowledges they have an unlocked, eSIM-compatible Device, which is required to access the eSIM.
4. Duration and Termination
4.1. This Agreement commences upon eSIM purchase. Once downloaded to your Device and activated, the eSIM will remain on your Device after the Data Plan has expired or credits have been expended. Users may remove the eSIM via Device settings at any time, though we recommend retaining it until the Data Plan expires. Note: once deleted, the eSIM cannot be reinstalled.
4.2. The Agreement term lasts until Data Plan expiration or credit exhaustion per the purchased Data Plan.
4.3. This Agreement terminates immediately upon any of the following events:
4.3.1. Consumption or expiry of the Data Plan as per clause 4.2.
4.3.2. Suspension by RAPIDeSIM of the User’s eSIM or Data Plan due to Terms and Conditions violation (including any legal breaches).
4.4. Upon termination under clause 4.3.1, if the eSIM remains on your Device post-Data Plan expiry, it will be provided on an "as is" basis without warranty. RAPIDeSIM has no liability for this eSIM until you purchase a new eSIM or Data Plan, at which point these Terms and Conditions will apply.
5. Warranty
5.1. These Terms and Conditions are in addition to your statutory consumer rights.
5.2. RAPIDeSIM offers no warranty and makes no representations regarding the eSIM or Service. All warranties and conditions, unless legally required, are excluded.
5.3. RAPIDeSIM reserves the right, at its discretion, to discontinue the sale, provision, or support of any eSIM.
6. Service Availability
6.1. RAPIDeSIM will take reasonable steps to make the Service available, subject to network capacity and connection availability from RAPIDeSIM and its providers.
6.2. RAPIDeSIM collaborates with network service providers, which vary by location.
6.3. For "unlimited" Data Plans, data coverage and speed may be subject to fair use policies. Providers may impose restrictions on usage if deemed excessive or network-impairing.
6.4. RAPIDeSIM does not guarantee network capacity, quality, or connection availability in cases including, but not limited to:
6.4.1. Upgrades, maintenance, or network work by service providers.
6.4.2. Areas outside the coverage specified by your Data Plan.
6.4.3. External disruptions like weather, device functionality, or regulatory constraints.
7. User Obligations
7.1. The User agrees to:
7.1.1. Use the eSIM according to these Terms and Conditions.
7.1.2. Adhere to applicable laws in their country of presence or residence.
7.1.3. Avoid using the eSIM for illegal, fraudulent, or damaging actions.
7.1.4. Not use the eSIM to distribute or alter RAPIDeSIM's proprietary information without permission.
7.1.5. Not use the eSIM for excessive downloads, sending, or uploads.
7.1.6. Avoid infringing third-party intellectual property rights.
7.2. Promotions should not be used to compromise the Service's integrity, including fake registrations or fictitious identities.
7.3. RAPIDeSIM may suspend the Service if the User breaches these Terms. The User will be liable for all charges related to the suspended Service. RAPIDeSIM reserves all legal rights, including damages and legal costs.
7.4. RAPIDeSIM may remove a User’s account, disqualify them from future service, or exclude them from promotions at its discretion.
8. Payment Terms
8.1. Users may register and purchase eSIMs via the Application. Payments will be processed by an authorized agent of RAPIDeSIM.
8.2. eSIMs are prepaid, and prices include any applicable Indirect Tax unless otherwise noted. Indirect Tax is applied based on the postcode provided during payment.
8.3. Indirect Taxes include sales tax, value-added tax, and other similar levies.
8.4. Users may save payment information for future use. Payment information can be deleted at any time but not changed; to change payment information, Users must delete and re-add it.
9. Legal Right of Withdrawal
9.1. If you purchase an eSIM as a consumer, you have the right to withdraw from this Agreement within 14 days, unless the eSIM is activated, in which case a partial refund may be issued based on remaining value.
9.2. To withdraw, notify RAPIDeSIM Customer Support as per section 13 below.
10. Refund and Returns Policy
10.1. If the Service does not comply with these Terms or consumer rights, please inform us for a potential refund according to clauses 10.2 and 10.3.
10.2. To qualify for a full refund, the following conditions must be met:
10.2.1. The eSIM must be purchased from RAPIDeSIM (not a Third Party).
10.2.2. The eSIM must not be activated.
10.2.3. Purchase occurred within the last 5 days.
10.3. Refunds are also provided if the eSIM was downloaded on an incompatible or locked Device, subject to the conditions in 10.2.1-10.2.3.
11. Intellectual Property Rights
11.1. All content on the Application, including code, functionality, software, audio, and visuals (collectively, the Content), and trademarks, service marks, and logos (Marks) are owned by RAPIDeSIM or licensed to us.
11.2. Except as stated in these Terms, no part of the eSIM, Application, Content, or Marks may be reproduced, distributed, or exploited commercially without our written consent.
12. Data Protection
12.1. By purchasing an eSIM, you acknowledge RAPIDeSIM will process Personal Data to deliver, monitor, and improve the Service, and prevent unauthorized use.
12.2. For further information, please consult our Privacy Policy and Cookies Policy.
13. Indemnity
The user agrees to indemnify RAPIDeSIM and its affiliates, officers, agents, partners, employees, and service providers against any losses, costs, damages, and claims resulting from:
- (1) Breach of the Terms and Conditions by the user.
- (2) Any misuse of the Service by the user that does not comply with the Terms and Conditions.
14. RAPIDeSIM Contact Details
For more information, feedback, or complaints, users can contact RAPIDeSIM 24/7 via:
- Email: support@rapidesim.com
- Chat: Available through a pop-up on the website.
- WhatsApp: +44 7874 190736 (operating chat hours 9:00 to 18:00 CET).